IT products available through AvTek Solutions

Managed IT

Service Desk

Customer Portal

AIMS Customer Portal

"AvTek Solutions has been working with us since our school was established in 2008.  During that time AvTek’s expert advice and management solutions have provided eStem a way to manage our network server environment efficiently and economically.  AvTek has been there every step of the way when issues or answers to questions about the most effective way to move forward were needed.  They have provided great expertise, service, and consultation in getting us where we are today and where we need to be in the future."

 

 - Pam Neal

Network Manager

eStem Public Charter School

Managed Services

 

Think about what’s most important in your business today – does technology come to mind?

 

No matter what your core business is, there’s no denying that technology plays an important role in day-to-day operations. And as we grow more dependent on IT, it’s becoming increasingly-important that your network and systems are on-line and operating efficiently at all times.

 

That’s where our fully-managed approach to IT can help. With proactive remote monitoring and management, we’re able to keep tabs on your IT infrastructure 24x7, 365 days a year – and when a problem does arise, our technical experts can quickly resolve it; in many cases before you’re even aware that there was a problem at all.

 

Service Offerings

 

Network Management: We provide complete 24/7/365 monitoring of your network and IT infrastructure, and provide full problem resolution and troubleshooting for servers, desktops, and mobile devices. Our technical experts are constantly working behind the scenes to ensure your systems are running smoothly, and when a problem does arise we’ll jump in immediately to fix it.

 

 

Backup and Disaster Recovery: Our Backup and Disaster Recovery solution is a complete, end-to-end business continuity offering designed to provide you with true peace of mind and robust data protection – meaning your critical files will always be secure and accessible when you need them, even if disaster strikes.

 

 

Block of Hours: The MSP Block of Hours (BOH) offering gives customers the opportunity of having a high-level technical team at their convenience. This offering reserves AvTek's technical capabilities and time to focus on project-based work and IT implementation. MSP BOH also gives active Service Desk customers the option of using these hours for out-of-scope and project work.

 

VMware vSphere Patch Management: Our VMware vSphere Patch Management provides customers with a proactive management solution and access to an experienced, certified technical team who are heavily involved in the periodic VMware updating process.

 

Infrastructure Monitoring: AvTek's Infrastructure Monitoring Service (AIMS) allows your business to avoid expensive outages, network disruptions, and infrastructure failures. AIMS is a single program that will monitor your entire infrastructure, including devices, applications, traffic, and availability. AvTek will deploy and manage all sensors, providing escalation alert email and SMS for all alarms.

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Spam Filtering: AvTek will become your email mediator to minimize the exposure to spam in your company's email environment.

 

 

Hosting Services

 

Off-site Data Protection: The Off-site Data Protection solution is designed to be a fast off-site backup option to protect your business data. Using your Veeam software, you can store a copy of your data in a remote, dedicated cloud repository accessed via secure SSL connection and cloud gateway.

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VM Hosting: Virtual Machine Hosting provides a single point of entry for comprehensive virtual machine hosting services. From single application servers to a full hosted IT environment, this service gives companies the option of running a testing, back-up, or even a production environment from AvTek's VM hosting infrastructure.

 

Data Center Hosting: AvTek provides a safe and reliable environment for your physical infrastructure by leasing our rack space and data center components to you.

 

Business Continuity Hosting: Take your Disaster Recovery planning to the next level by using AvTek as a Business Continuity partner. With this service, AvTek will design and implement a solution allowing your business to operate on our equipment minutes to hours following a disaster or service loss affecting your production IT environment. By using this service, you can rest easy knowing that you will be able to meet your recovery time objective no matter the situation plaguing your environment.

 

AvTek offers additional services to enhance your current service offering. Ask your sales representative for details or Contact Us to learn more.